Returns and Refunds Policy
Returns and Refunds Policy:
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We offer a 100% money back guarantee on all products that fit the following criteria;
-Product is damaged or defective
-Product is not satisfactory within the Guarantee Period (30 days)(Subject to return shipping cost.)
-Product does not arrive in the time-frame designated by the Carrier service
If you are unsatisfied with your order – please contact our support and we will walk your through the steps to process a refund or resolve your order so you don't have to. We are here to provide the best customer service and would like to resolve any issues you have immediately.
We are excited to have you join the SPION family & are dedicated to providing you the BEST service, feel free to contact us with any questions or concerns!